Name changes for new login schema
Look up the Employee in the New Hire List. If the user was
hired before 2017-03-09 then the user can be found in \\htop.org\\SupportServices\InformationTechnology\Users\Census_Files\Census
File For IT 2017-03-09.xlsx.
Log in to AD. Change the user UPN and SamAccountName to [Preferred
First Name][Employee ID].
Log into https://email.htop.org/ecp.
Open the User’s settings and go the email addresses tab. Uncheck the box at the
end of the email ‘Automatically update email addresses based on the email
address policy applied to this recipient’. Click on the email with the format [Preferred
First Name].[Last Name]@htop.org then click on the pencil icon. Check the box labeled
‘Make this the reply address’ then click ‘OK’ and then ‘Save’.
Run the
following powershell command with a domain admin twice:
(Get-ADDomainController -Filter *).Name | Foreach-Object {repadmin /syncall $_ (Get-ADDomain).DistinguishedName /e /A | Out-Null}; Start-Sleep 10; Get-ADReplicationPartnerMetadata -Target "$env:userdnsdomain" -Scope Domain | Select-Object Server, LastReplicationSuccess
If the User is in IT: Log into FreshService. Head to
Admin->Agents and choose the user. Click on 'Edit Agent'. Change the email to [Preferred First
Name].[Last Name]@htop.org. If FreshService says the email is already in use, then go to Admin->Requesters, find the requester with the email, and open the requester. Click more in the top right corner, then delete the requester. Then go to Admin->requesters and choose the deleted tab. Find the requester with the same email and Open the requester. Click more in the top right corner, and then forget the requester.
If the User is a Forecaster user, contact Colleen and request she change their Forecaster username to [Preferred First Name][Employee ID]@htop.org
Make sure the user logs out of all computers, including Servers, and then logs back in.